CURRENT NEWS


Big Changes At Convergence Research! 11/19/2008

New CV Office New CV Office We've Moved! Our continued growth and the need to add staff required more room. Our new facility is a modern office building located at 8849 Brookside Ave, West Chester, Ohio 45069. In addition to more square footage, the new office has new network wiring, redundant power, a dedicated reception area, a conference room and a customer service call center area.

We've also added some staff, purchased a new phone system and performed some network infrastructure upgrades to better serve our clients.

Our phone numbers haven't changed so you shouldn't have any difficulty contacting us by phone. If you wish to fax something, we recommend using 513-898-8991 for the next couple of days until our existing fax number (513-737-5813) is ported to the new office. This should occur by Saturday, Nov. 22nd.

None of this would be possible without the support of our clients and their faith in our ability to provide the very best in court research at the best possible price.

ClearStar.Net Integration Completed! 10/21/2008

ClearStar We are pleased to announce that system-to-system integration has been completed and is now live. Convergence Research clients utilizing the ClearStar system can now send and receive screenings to the nationwide CV Researcher Network without having to double-enter subject information. This will dramatically improve client turnaround times, reduce data entry errors and substantially improve communications.

To get started, simply contact us by phone or email to get our supplier ids. If you would like to find out more about ClearStar, you can visit their website at www.clearstar.net
BackChecked Integration Complete! 07/31/2008

BackChecked We are pleased to announce that system-to-system integration via HR-XML with BackChecked has been completed. Now, BackChecked customers have access to a full range of pre-employment screening products to better serve their clients.

PRESS RELEASE

BackChecked and Convergence Research Announce XML Interface

The trusted name in background screening software partners with fast growing court research provider.

Phoenix, AZ – July 23, 2008 – BackChecked LLC and Convergence Research Inc. announced today that joint clients can immediately take advantage of an HR-XML based interface to process orders for hands-on criminal and civil court research by Convergence Research’s nationwide network of public record retrievers. The interface is fully operational having been volume tested over the past few weeks. It is available to both BackChecked and BackChecked PLUS users with no transaction fees or extra costs applied by BackChecked.

BackChecked president, John Kloos, expects the new interface to find quick acceptance among the company’s growing list of customers. “Our unique business model lets our clients deal directly with the vendors of their choice and Convergence has fast become one of the premier court research networks in the industry,” explained Kloos. “Accurate and fast court research is still the number one need for professional background screeners and we are very pleased to connect to the network that Tom Irvin and his team have assembled.”

According to Convergence Research president, Tom Irvin, interfacing with the BackChecked system has been a goal from day one. “BackChecked has an excellent reputation for high quality software and even better customer support,” Irvin commented. “We look forward to helping their clients grow with the same kind of service and support that they have come to expect from BackChecked.”

About BackChecked LLC

BackChecked LLC is an independent software firm, headquartered in Phoenix, Arizona. The company was organized in October of 2002, after a six month research and development phase. BackChecked is dedicated, exclusively, to the task of providing state of the art systems technology to professional background screeners. The company’s unique business model enables its customers to grow without the burden of transaction fees and other add-on costs. BackChecked is a founding member of the National Association of Professional Background Screeners (NAPBS). For further information on the company and its products, visit www.backchecked.com or send email to info@backchecked.com.

Convergence Research and TazWorks Announce Partnership! 07/10/2008

TAZWORKS PARTNERS WITH CONVERGENCE RESEARCH TazWorks

SLC, UT --- (July 2, 2008) --- TazWorks, a web-based background screening software company has teamed up with Convergence Research, to deliver the most Simple.™ Powerful.™ software in the industry. The partnership will combine the power of TazWorks InstaScreen Premiere 2.0™ with the accuracy and reliability of Convergence, a wholesale criminal researcher.

Using TazWorks revolutionary Standardized Data Exchange Gateway, Convergence Research added themselves to a growing list of savvy vendors who are partnering with TazWorks and taking a giant leap forward in the integration of information and technology.

In addition, having an integrated solution will allow TazWorks’ affiliates to attract new clients and, therefore, grow their business with new sources of revenue and improve their overall competitive position by increasing their share of background checks.

“For 15 years we’ve been dedicated to giving our clients a competitive advantage by partnering with leading solution providers. Convergence Research is a perfect fit. They share our commitment to provide superior products and excellent customer service. The accuracy and attention to detail of Convergence Research combined with our InstaScreen™ will be a powerful asset for background screening companies,” said Barton Taylor, president of TazWorks.

About TazWorks

TazWorks, LLC was founded in October, 2002 and is located in Draper, Utah. The founders are the perfect combination for success: A programming engineer with extensive experience and expertise in Internet technology, development, security, and data connectivity; and an expert in the background screening industry, who understands the industry requirements and successfully founded, managed, and subsequently sold well respected consumer reporting agency.

Learn more about TazWorks by visiting http://www.tazworks.net/ or contact Barton Taylor at 801-572-7401 x101 or bartont@tazworks.net

Changes to Convergence Research Web Portal 05/16/2008

New Functionality for Researchers and Clients

As Convergence clients already know, we are always looking to improve our customer service and make sure you are never guessing as to the status of your screening requests. To better further this goal, we've released a new customer service feature to help keep you 'in the loop'. The new feature has benefits for both clients and researchers.

Whenever a client requests an update or a screening ages beyond a certain period, an update request will automatically be generated and sent to the researcher assigned to complete the screening.

The researcher can click on the link in the mail or use the UPDATES tab to immediately let the client know where the screening is, if any additional information is required and when to expect the results. This process is very easy to use and is designed to be as fast as possible with minimal interaction on the part of the researcher. When the researcher clicks 'Send Update', the screening status update is then sent back to the client.

Even if a client hasn't requested an update or the screening isn't overdue, researchers can use the UPDATES tab to send an update. There is no limit to amount of updates and researchers can view past updates they've sent.

By using this feature, researchers and clients can save time, fax paper and phone calls.

Integration with AccioData complete! 04/04/2008
AccioData We are pleased to announce system-to-system integration with AccioData. Now, customers on the AccioData platform can seamlessly exchange information with Convergence Research for both requests and results without having double-enter information. This reduces turnaround-times and improves the quality of your results.

The following reports are available:

  • Criminal County Searches - All US jurisdictions
  • Criminal State Searches - Where applicable
  • Civil Court Upper Searches - All US jurisdictions
  • Civil Court Lower Searches - All US jurisdictions
  • QuickPast™ Nationwide Database Search
The Convergence Research Client has changed! 11/08/2007
We've heard your suggestions and modified our application to better meet your needs. We would like to thank everyone who completed the survey. We always welcome your feedback and hope you continue giving it.
New Researcher Functionality 08/28/2007
Researchers can now manage their account from within the Convergence Researcher Portal. To manage, simply click the 'View My Account' link in the upper right-hand portion of your browser. You no longer need to call us if you need to change account information.
Convergence is now integrated to deverus! 08/08/2007
This streamlined integration will provide rapid response times and competitive pricing for all deverus clients. Founded in 1998, deverus is the leading provider of software, integration technology, and strategic services for the background check industry. From system-to-system integration, customized and off the shelf enterprise level applications, to sophisticated tools that manage the information supply chain, deverus enables background check companies to dramatically lower operating expenses and increase revenues by connecting to customers, employees, and information sources online, anytime, from anywhere.

You can learn more about deverus and how they can help your organization here.

Web site updates 08/06/2007
Over the next few days, clients and researchers can expect site updates as we add additional content and features. This will not cause a service interruption but be prepared for some content changes.
The Convergence Research Webservices have gone live! 08/01/2007
The Convergence Research Team would like to thank our partners, clients and researchers whose patience and input have made this release of version 1.0 possible. Some highlights of the new system include:
  • End-to-end HR-XML compliance for both requests and results
  • Simple, concise workflow making data entry easy to use and reports simple to understand
  • Instant reporting, such as QuickPast™, so you can get your pre-screening results to help you make a better screening decision.
Clients looking for documentation about the web service WSDL contract can click here for the web services description page.
Researchers needing the same can go here.

Once again, thank you all,

The Convergence Research Team